COMMON QUESTIONS

Why do you require an intake form?

We require basic information to be completed on an online intake form prior to scheduling. PA law requires all health records to be electronic. Any reputable facility will require a thorough intake form in order to be seen for any spa services. Having your intake form ahead of time is very important to us as it gives your health history and other pertinent information needed for your appointment. It saves valuable time with clients who have thick accents on the phone and protects your privacy as we will not share your private information in front of other clients. 


It allows you to put your gift certificate or voucher information in so we have it handy and allows you to enjoy your session without having intake time take valuable service time. It also allows us a quiet waiting room where you can relax before your appointment. In addition, if there is a contraindication it allows us to see ahead of time before your appointment.

Intake Form

What are your Covid Precautions?

We are only having one therapist working per day in order to control the number of daily visitors.  Each client and therapist has their  

their temperature checked upon arrival. We are strict with review of client intake form to ensure we do not schedule anyone who is sick.  (Cancelations/rescheduling before 48 hours are rebooked at no fee, after 48 hours clients are allowed to gift their appointment slot to another person or in cure a cancelation fee. Counseling/Coaching/Readings can be conducted via phone instead of  in office session.

We use Hospital Grade disinfectant and Infared with Ozone for sanitation and cleanliness is a top priority. 



Why do you ask my Occupation/ date of birth/ Cell phone/emergency contact?

We ask your occupation to know what type of activities you do for the majority of the day. It tells us about the stress level and common trouble spots you may have.

PA law requires that all minors have signed parental consent before receiving services. Your date of birth ensures we are in compliance with state law. It also is used for our system to auto-generate a discount for your birthday. 

Your cell phone  is used so we can send you a text notification of your appointment. 

 It is also so we can reach you as we don't communicate via email. 

Your emergency contact is so we have someone to call if you were to have a health crisis while in our facility. We would not contact them for any other reason.

Why don't you always answer when I call? 

We do not answer when we are checking clients in or out. Nor do we answer when we are on with other callers.


Since Covid, we do not have full time reception and are often checking Voicemail in between services so there are times when callers must leave a message for us to get back to them. Most are returned the same day unless it is left over a weekend. Then we get back to you on Monday.

 Assume there is a problem  with our voicemail if you have left multiple messages and no one has gotten back to you within 24 hours during the business week. If that is ever the case, please send us a msg on Facebook. Your call is very important to us and we always want to get back to you in a timely manner.

Why do you require 48 hours cancellation notice?

When you book an appointment you are booking your therapist's time. This is how our therapists earn a living. It is how they feed their families and put a roof over their heads. 48 hours gives us enough time to find another client for your appointment slot.  Before we were strict with this policy we had 20-50% of all clients cancel last minute or no-show their therapist. We cannot run a business that way and a therapist cannot pay their bills. For this reason, we do charge a cancellation fee. It varies between $59 for facials and Massage services and $180 for counseling/coaching services.  You can always gift your appointment time to another person in order to avoid the cancellation fee.

Why do your gift certificates have an expiration date?

For several reasons. We want you the consumer to get the most benefit from your treatment. This is best done cumulatively. Ideally, you should return for a visit within 3 to 5 weeks for the maximum benefit if you are not experiencing any problems. If you are treating for pain or a skin problem, the best is 1 to 3 weeks. Delaying treatment diminishes your results. 

In addition, when buying a highly discounted special we require use within three months. This ensures client flow for the therapists who agree to perform the discounted service.


We go above and beyond for our clients as you will see by our services. We are one of the only facilities that offer a full one-hour massage and full one-hour facial. Our therapists do a thorough intake that is not included in that 1 hour. Your one-hour session is strictly massage and dressing time. We offer pure therapeutic grade essential oils. We offer extremely low-cost classes. We offer lots of opportunities to try new services at steeply discounted rates to see if we are a good fit for you. However, we need your help and consideration of our therapists and their time and skills. We care. That's why we do what we do ad ask what we ask. We don't cut corners ... ever! And especially not when it comes to your health and safety. 

We hope that you can see our policies in the same light that we do… that we go the extra mile to take care of both you our valued clients and our valued staff. Your feedback is very important to us and we do take it very seriously. We are happy to discuss your concerns and how we can make scheduling a more enjoyable experience.

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